A Diagnostic/Assessment is an intensive clinical and functional face to face evaluation of a recipient’s
mental health, developmental disability, or substance abuse condition that results in the issuance of a
Diagnostic/Assessment report with a recommendation regarding whether the recipient meets target
population criteria, and includes an order for Enhanced Benefit services that provides the basis for the
development of an initial Person Centered Plan. For substance abuse-focused Diagnostic/Assessment, the
designated Diagnostic Tool specified by DMH (e.g., SUDDS IV, ASI, SASSI) for specific substance
abuse target populations (i.e., Work First, DWI, etc.) must be used. In addition, any elements included in
this service definition that are not covered by the tool must be completed.

This assessment will be signed and dated by the MD, DO, PA, NP, LPC, LPA, LCSW, licensed psychologist and will serve as the initial order for services included in the PCP. Upon completion, the PCP will be sent to the LME for administrative review and authorization of services under the purview of the LME.

Substance Abuse Comprehensive Outpatient Treatment

Periodic service that is a time-limited, multi-faceted approach treatment service for adults who require structure and support to each achieve and sustain recovery. Emphasizing in the reduction in use of substances or continued abstinence, the negative consequences of substance use, development of social support network and necessary lifestyle changes, educational skills, vocational skills leading to work activity by reducing substance use as a barrier to employment, social and interpersonal skills, improved family functioning, the understanding of addictive disease, and the continued commitment to a recovery and maintenance program.


Psychosocial Rehabilitation(PSR)

Psychosocial Rehabilitation service is designed to help adults with psychiatric disabilities increase their functioning so that they can be successful and satisfied in the environments of their choice with the least amount of ongoing professional intervention. PSR is aimed at emphasizing self- determination, using natural and community supports, practicing dignity and respect, promoting consumer choice. Skills building include community living, such as housekeeping, shopping, cooking, use of transportation facilities, money management, social, nutrition education, personal care such as health care, medication self-management, grooming. Educational activities which include assisting the client in securing needed education services such as adult basic education and special interest courses in group setting.

Outpatient Therapy(OPT)

Outpatient individual/ group psychotherapy is the treatment of psychiatric disorders through scheduled therapeutic visits. Improve an individual’s ability to function as well as alleviate symptoms that may significantly interfere with their functioning. The service must provide or otherwise demonstrate that members have on-call access to a mental health provider on a 24-hour, seven-day per week basis. Facilitate a goal-oriented treatment/recovery plan with measurable outcomes, and a specific, realistic discharge plan must be developed with the individual (including family/guardian/others as appropriate) as part of the initial assessment and outpatient group therapy treatment planning process.

Medication Management(MM)

Medication Management is a service provided by on-staff psychiatrists and nurse practitioners to determine whether or not a medication is indicated for a child, adolescent or adult who is experiencing various difficulties at home, school, work, or in the community. Typical complaints addressed through medication management include depression, anxiety, nightmares and sleep disturbances, PTSD, bipolar disorder, attention and concentration issues (ADD and ADHD), and psychotic illnesses, such as schizophrenia and related disorders. An initial psychiatric evaluation—typically 90 minutes in duration—entails a review of the client’s chief complaint or current difficulty, history of present illness, past psychiatric history, past medical history, developmental history, family psychiatric history, and social history.

Substance Abuse Intensive Outpatient Program(SAIOP)

The Substance Abuse Intensive Outpatient Program (SAIOP) is a service provided by an on staff LCAS and CSAC team to assist individuals with chemical addiction disorders and co-occurring major mental illness. The services provided will include individual counseling, strategies for relapse prevention, life skills, crisis contingency planning and disease management. Informs the recipient about benefits, community resources and services; assists the recipient in accessing benefits and services; and monitors the provision of services.


An area authority shall provide, directly or by contract, the substance abuse services needed by a person to obtain a certificate of completion required under G.S. 20‑17.6 as a condition for the restoration of a driver’s license. A person may obtain the required services from an area facility, from a private facility authorized by the Department to provide this service, or, with the approval of the Department, from an agency that is located in another state. The Department shall authorize a private facility located in this State to provide substance abuse services needed by a person to obtain a certificate of completion if the private facility complies with all of the requirements of this subsection.

Nutritional Assessment/Risk Reduction

Provides guidance, education, and care to clients and caregivers in the preparation and eating of appropriate, nutritionally balanced meals and promoting better health. These individualized services are designed for individuals who are experiencing weight loss, have trouble swallowing, or are diabetic.

United Quest Care hours


Monday, Tuesday, Wednesday, Thursday, Friday

8:30 am – 7:00 pm


Monday, Wednesday, Friday

9:30 am – 12:30 pm

1:30 pm – 4:30 pm

5:00 pm – 8:00 pm


Monday, Tuesday, Wednesday, Thursday

9:00 am – 8:00 pm


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 UMR  Tricare  Medcost  United Healthcare



Smokey Mountain Center Office


200 Ridgefield Court, Suite 206

Asheville, NC 28801


Phone: 828-586-5501

Fax: 828-586-3965


Crisis Line: 800-849-6127


Counties Served: Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes, Yancey



  Cardinal Innovations Healthcare Solutions Office


4855 Milestone Avenue

Kannapolis, NC 28081


Phone: 704-939-7700

Fax: 704-939-7907


Crisis Line: 800-939-5911


Counties Served: Alamance, Cabarrus, Caswell, Chatham, Davidson, Franklin, Granville, Halifax, Mecklenburg, Orange, Person, Rowan, Stanly, Union, Vance, Warren

Alliance Behavioral Healthcare Office


4600 Emperor Boulevard

Durham, NC 27703


Phone: 919-651-8401

Fax: 919-651-8672


Crisis Line: 800-510-9132


Counties Served: Cumberland, Durham, Johnston, Wake


  Sandhills Center Office


1120 Seven Lakes Drive

West End, NC 27376

Phone: 910-673-9111

Fax: 910-673-6202


Crisis Line: 800-256-2452


Counties Served: Anson, Guilford, Harnett, Hoke, Lee, Montgomery, Moore, Randolph, Richmond